PATIENT CARE SERVICE REP (2 FT; 1 PT)
Position Description
SUMMARY OF POSITION: Boston,MA
The Patient Care Service Representative reports directly to the Director of Clinical Operations. The Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.
TYPICAL PHYSICAL DEMANDS:
Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
• Answers telephone queue system and schedules appointments for all providers.
• Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
• Sends out weekly/annual reminders for appointments or call patients, as directed.
• Greets and directs all incoming/outgoing patients and provides information as appropriate.
• Verifies demographic and insurance information with patient and change as necessary on record and in computer.
• Prepares and processes encounter forms accurately and checkout paperwork accurately.
• Documents payments on encounter form; maintains original and completes other checkout paperwork as necessary.
• Implements message paging when directed.
• Works closely with other staff in the medical group.
• Participates in vacation and illness coverage.
• Maintains a clean and organized work area and patient waiting area.
• Photocopies and faxes materials as required.
• Accesses computer and inputs data as required.
• Monitors supplies and notifies supervisor when needed.
• Monitors patient flow within the office.
• Attends staff meetings and training, as needed.
• Performs other duties as requested.
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Required Experience/Abilities/Competencies:
• One-year prior experience in a health care environment
• Working knowledge of the registration function of integrated practice management systems in a healthcare environment
• Advanced customer service skills
• Advanced phone and communication skills
• Full understanding of insurance eligibility
• Experience utilizing Microsoft Office and other computer software
• Ability to maintain strict confidentiality regarding patient’s medical information
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain effective working relationship with staff
Licensure/Education/Training:
• High School Diploma or higher
• Medical Assistant Certification
To submit your resume online for any of our open positions, please follow the link below. Or Mail or Fax a cover letter with resume to:
Human Resources Department
Whittier Street Health Center
1125 Tremont Street
Boston MA 02120
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If you have additional comments, please email Bob Reidy at rreidy@detma.org
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