Customer Care Associate-Genzyme Cambridge

 

Customer Care Associate-26497 Description Genzyme Corporation, ranked as one of the foremost biotechnology companies in the world, is committed to providing an exceptional environment in which individuals can excel, and achieve their professional and personal goals. Genzyme's people and culture have been consistently recognized for excellence. For example, we have been named several times to Fortune's list of the 100 Best Companies to Work For in the United States. We also consistently rank among the top employers for scientists in surveys of Science readers. Genzyme's local offices and facilities in Europe and other parts of the world have earned similar distinction as respected employers. By applying for a position with Genzyme, you are taking the first step toward becoming a part of our dynamic and talented team, and sharing in our continued success. Job Responsibilities/Department Description: Working under the general direction of the Customer Care Supervisor, you will be the primary liaison between the Domestic/International customer and Genzyme Biosurgery. In addition to the traditional customer care activities such as order processing, the Customer Care Representative will work in parallel with sales representatives to ensure customer problem resolution. A high degree of follow up will be necessary. Working with a team oriented environment, you will utilize superior written, verbal and phone skills to handle sensitive information in a timely and organized manner. This position requires keen attention to detail. This is a dynamic environment where organization, flexibility and multi-tasking are essential factors for success. Perform all duties relating to the processing of customer orders such as telephone, fax, email and mail orders, price checks, tracking of orders, and confirmation of discounts. Enter and maintains database records of customer profiles and prepares and maintains status reports when necessary. Work closely with the sales organization in customer resolution and order updates, Manufacturing, QA and Reimbursement team. Maintain high knowledge regarding product lines and customer service processes. Qualifications Basic Qualifications: High School diploma and 4 years of call center customer service experience or BA/BS and 2 years of call center customer service experience. Experience must include Microsoft Office (especially Outlook, Word, and Excel). Preferred Qualifications: Punctual; able to be flexible with schedule and multi task; extremely dedicated to ensuring the job gets done. Job : Sales Support Primary Location : United States-Massachusetts-Cambridge Job Posting : Jun 6, 2011 Shift : Day Job Job Type : Regular Employee Status : Regular

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