Silverlink Communications, located in Burlington, MA, is looking for Professional Service Managers. Professional Services Managers (PSMs) serve in highly visible and critical roles important to the company and its clients. Silverlink Communications is a fast-growing provider of integrated communications solutions that significantly increase revenue, reduce costs, improve clinical outcomes and increase client/member satisfaction for healthcare enterprises. The company’s unique technology and services enable clients to design, deploy and manage communications programs through different media to large populations. Silverlink’s clients include nine out of ten of the largest health plans in the US, pharmacy benefit managers (PBMs), and other healthcare clients.
Responsibilities
Client Services
-Develop and grow client relationships.
-Provide consultative expertise to clients by demonstrating how Silverlink’s solutions can help meet business objectives.
-Work with technical and non-technical stakeholders to define, implement and manage ongoing communications campaigns.
-Collaborate with clients to define program requirements, develop scripts & communication flows, and optimize communication program results over time.
-Collaborate with clients to define and measure communications program success.
-Troubleshoot technology and data issues.
-Serve as the long term primary point of contact for clients.
Communications Campaign Implementation and Support
-Create implementation project deliverables and provide oversight of others:
-Call flow diagrams
-Call scripts
-Communications campaigns utilizing Silverlink’s communications technology platform.
-Train and support clients in use of Silverlink’s communications technology platform.
-Provide feedback to product development regarding new feature requirements.
Sales
-Collaborate with sales personnel on development of account strategies to meet or exceed quarterly revenue goals.
-Assist in identifying and closing new opportunities within existing accounts.
-Support new sales and business development efforts.
Background, Characteristics & Skill Requirements
Critical
BA or BS required.
5-7 years experience working with clients in a formal client services capacity.
Strong technical aptitude, orientation and interest.
Project management experience.
Outstanding attention to detail while multi-tasking.
Excellent written, verbal, and presentation skills.
Proficiency with MS Office suite – Word, Excel, Powerpoint, Project.
Proficiency with process flow definition and documentation.
High energy.
Analytical thinking skills.
Experience working in a health plan or related industry.
Differentiators
MBA and/or clinical degree (RN, PT).
Call center experience.
IT consulting experience (Big 3, IBM, Oracle, etc.).
Technical pre-sales.
Experience with data integration.
Some travel to clients is required (up to 50%).
Silverlink offers "Best In Class" benefits. Medical, Dental, 401k, Company paid Life/LTD/STD, Voluntary Supplemental Life and Vision benefits are offered to employees on their date of hire.
Submit Resumes to:
Human Resources Department
careers@silverlink.com
Hiring Organization: Silverlink Communications, Inc.
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