Technology Customer Operations Manager Position - Dedham, MA
We are seeking an experienced Technology Customer Operations Manager who will have the opportunity to lead our Production/Repair and Tech Support teams (10 employees). The successful candidate will make sure Tobii continues to deliver high quality customer assistance; ensuring repair times and service levels are held within the expected goal times and maintaining quality inspection, customer adaptation and testing before shipping. This position is responsible for building, streamlining and integrating processes for the teams.
We are seeking an individual who will take lead in innovative solutions when it comes to continuous development. Through strong leadership and vision the Technology Customer Operations Manager will manage process documentation and resolve critical customer situations. This position will work closely with other department managers and colleagues in the US, Europe and China to drive Tobii toward continued success.
Whom are we seeking?
•Ten years of experience in a technology or repair/support related position with minimum of 5 years in a similar role, including direct reports.
•High level of understanding and experience of computer hardware.
•BA in Business Administration, Management, Computer Science, or equivalent experience.
•Experience with CRM – preferably Salesforce and ERP systems.
•Experience in relevant regulations e.g FDA requirements, ISO standards.
•Experience in designing and implementing new customer experience initiatives including measurements and controls.
•Experience with travel is required; international experience preferred.
If interested; or know someone who would be interested, please review the posting:
http://www.tobii.com/en/assistive-technology/north-america/about-us/careers-at-tobii/job-openings/job-list/details/?vacancy=505566
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If you have additional comments, please email Bob Reidy at rreidy@detma.org
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