About the Opportunity
We consistently promote from within and encourage internal mobility. Primax offers significant opportunities for growth and career advancement. A commitment to excellence is deeply rooted in a strong sense of tradition. You'll be working with a visible and accessible management team.
We need a talented individual to fill the role of Client Services Specialist for Primax.
In this position, you will be the one who:
-Provides processing system and industry support service and research and issue resolution for assigned clients.
-Acts as Subject Matter Expert in providing demonstrations and training for products
-Is responsible for analyzing, making recommendations, building and maintaining fraud product parameters in an effort to minimize fraud
-Is responsible for managing issues and initiating follow-up calls to clients on pending and completed operational issues
-Provides updates of industry trends and events in both written and oral communication formats
-Works in conjunction with the Project Management and Operation teams to assist with new programs, system implementations and product launches.
-Minimum of 2 years customer service or client service experience
-College degree preferred
-Must have excellent verbal and communication skills.
-Ability to multi-task and prioritize items appropriately according to severity.
-Excellent time management skills and analytical skills
-Must be able to work in a team environment.
-Basic math skills used to calculate amounts, interest and percentages
-Ability to define problems, collect data, draw conclusions and interpret technical instructions
We recognize people as our most valuable asset. Our competitive salary and benefits package includes medical insurance, dental insurance, 401(k), 100% company-paid life insurance, 12 paid holidays, wellness programs, and paid vacation/sick time.
Local applicants encouraged to apply. Employment contingent upon successful completion of background & credit investigation. All resumes are held in confidence. For more information on Primax, please visit us at www.primaxpayments.com.
Location: Wakefield, MA
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