Hospitality Pre-employment Training – Middlesex Community College
Participant Fact Sheet – Spring 2010
Welcome to the Hospitality Pre-employment training, offered by Middlesex Community College under the auspices of the North East Hospitality Partnership with funds from the Workforce Competitiveness Trust Fund, administered by Commonwealth Corporation.
Class Schedule:
The class will meet Monday through Friday from 9.00am to 1.00pm. This schedule runs for 7 weeks, from Monday, March 1 to Friday April 16. Then, from April 19 to May 14, students will undertake 15 hours of internship per week and attend class on Mondays from 9.00am to 12: 00pm. The training includes some industry site visits and details will be provided for these.
Attendance Policy:
Students are expected to attend and participate in all class sessions. Students should call or email the instructor if they have to miss a class. Excessive unexplained absences will result in students being asked to leave the program.
Tardiness: When students walk in late, teaching and the attention of other students is disrupted. Repeated lateness will result in students being asked to leave the program.
Internships:
Our local Hotel and Restaurant employer partners are providing internship sites for this program. During the initial 7 week classroom training we will assess your career interests and skills and match students with an appropriate internship site. Where possible we will take account of your location preference. Students are expected to fully participate in the internship training. The internship training will commence April 19 for 4 weeks comprising 15 hours per week.
Contact information:
Internship questions Kim Morrissey, Phone: 978-656-3200 x6015
Email: morrisseyk@middlesex.mass.edu
General training questions Barbara Dexter-Smith, Phone: 978-656-3170
Email: dextersmithb@middlesex.mass.edu
Topics to be covered with the START textbook:
Introduction to Hospitality Guest Services
Teamwork Safety & Security
Rooms Division Front Office
Housekeeping Concierge & Front Desk
Reservations Restaurant Service
Sanitation Housekeeping
Banquet Service
Additional In Class activities:
Resume Writing Job Search techniques
Interview Skills Guest Tracker Hotel Computer Systems
Possible site visits:
Courtyard Lowell Best Western Chelmsford
Moonstones Restaurant Chelmsford Lenzi’s Catering – Dracut
Merrimack Valley CVB U Mass Lowell Inn & Conf Center
Ricardo’s Café Trattoria 99 Restaurant - Lowell
Possible Guest Speakers:
Andrea Flaherty - meeting & event planner Beth Sheldon – GM, Best Western Concord
Karen Guinan – GM, Courtyard Billerica Deb Belanger – Director, Merrimack Valley CVB
Jahayra Santiago – GM, Clarion Manchester Hotel
